Thank you for choosing the Bow Hitch! Please know that we truly appreciate you trusting us with your hard-earned money. We do not take this lightly, and we will do everything we can to make sure you are a satisfied customer.
If used correctly, the Bow Hitch should have zero issues even with today’s heaviest bows. That being said, if you place lateral pressure on the Bow Hitch it can bend. This typically only happens if your bow is used as an armrest, or remains unsupported and is allowed to bounce around while hiking. We are a little over 2 ½ years into production and these are the only two instances that we have seen that can cause this issue.
The straps are strong as hell and should not tear. If they do, we will absolutely replace it for you. If a buckle breaks at no fault of your own, we will replace them as well.
If you need to return something due to a wrong size or color, email us and we will get you a return shipping label. We will cover the shipping expense.
To start a return please email: firstname.lastname@example.org